How the platform and the screen fleet are performing, what we promise, and how we tell you when something breaks.
Each part of the pipeline is monitored independently, from creative upload through to the screen in the cab.
Targets we hold ourselves to across the network, published so campaigns can be planned against them.
Planned maintenance is scheduled outside peak dayparts and announced to active advertisers at least 48 hours ahead. If an incident affects delivery, we notify the affected accounts by email with an impact assessment, publish updates until it is resolved, and follow up with a short post-incident note. Where delivery drops below the contracted volume, campaigns are extended or credited under our service terms.
Individual screens in your campaign — including uptime, last heartbeat and storage — are visible in real time inside the Customer Portal, so you never have to wait for a status update to see what is playing.