Help Center

Support that knows the road

Answers for advertisers running campaigns, agencies managing clients, and fleet partners keeping screens live across Hyderabad.

Guides

Start with the right topic

Four areas cover almost every question we receive. If yours isn't here, our team answers directly.

Creatives & specs

01

Everything about preparing artwork that reads clearly on a 10-inch screen in a moving cab.

  • MP4 (H.264) or JPG/PNG at the resolution in your media kit
  • Design for silence — no audio is played in-cab
  • One message, large type, high contrast; avoid fine print
  • Moderation typically clears within one business day

Campaigns & scheduling

02

Booking flights, choosing dayparts and understanding how inventory is reserved.

  • Reserve by screen count, daypart and duration
  • Swap creatives mid-flight without re-booking
  • Zone and route targeting across Hyderabad
  • Live pacing visible in the Customer Portal

Screens & pairing

03

For fleet partners and field teams installing or recovering a player device.

  • Pair a device with the code issued in the Admin Portal
  • Heartbeats confirm uptime, storage and player version
  • Offline playlists keep playing through coverage gaps
  • Diagnostics module reports sync and storage faults

Billing & accounts

04

Invoices, revenue share and user access across advertiser and partner accounts.

  • Invoices raised in INR, payable within 15 days
  • Fleet payouts settled monthly on verified screen-hours
  • Named user accounts with role-scoped access
  • Request additional seats from your account manager
Reach us

Direct channels and response times

Every account also gets a named point of contact once a campaign is live.

Email support

dpads.india@gmail.com

First response within one business day

Phone & WhatsApp

+91 63058 69998

Mon–Sat, 9:30am – 7:00pm IST

Field escalation

Screen down or damaged

Hyderabad field team dispatched within 48 hours

Prefer to read the technical detail?

The API reference documents the player endpoints, pairing flow and reporting payloads. The status page shows live network health.

Looking for commercial terms? See pricing and terms.